I pick up last night on a whim. I already worked that morning, but my E-Trainer does not want to work her night. Okay. I told her I'd pick it up. She's got things to do and I've got money to make.
My first table of the table of the day tells me that I was the best server they've EVER had, tipped me 10 on 34 and sought my manager out to tell him that I was the best and that they'd come back, just to see me!
Rest of the tables were pretty uneventful, but I don't think I got less than 18% on any table.
Then a party of seven rolls in. 5 kids. 2 adults. Right off the bat, I prejudged them. The woman looked just worn from all the kids, the husband too, but they were helpful! She ordered all the food and all the drinks. They ordered a few appetizers, which they didn't eat and I boxed up. 3 kids meals and 2 adult meals and two desserts afterwards. The bill was about 75 dollars.
Now I know what you're thinking, right? I should expect 5 dollars and be happy with that. I was nervous too. Really nervous actually. I pick up the bill holder after they leave and look inside. A perfect 20%- 15 dollars and a little change. THANK YOU! This never happens to me. I'll get 50 bad tables and just when I'm going to throw in the towel, a little ray of sunshine presents itself.
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When we used to take our 5 kids out when they were young I think we scared the servers too - but we learned to frequent places we liked because we weren't prejudged...we always cleaned up, no sugar caddy playing, no loudness, running around, all politeness and we knew how to tip.
ReplyDeleteThat is why when I served I never assumed - 'cause you never know when that tired Mom or Dad used to do what you do for a living and understands.
It was funny - my nights always balanced out. Somehow.
Sweet tips btw. Keep it up! :D
Nice work!
ReplyDeleteSometimes it all works out.
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