I pick up last night on a whim. I already worked that morning, but my E-Trainer does not want to work her night. Okay. I told her I'd pick it up. She's got things to do and I've got money to make.
My first table of the table of the day tells me that I was the best server they've EVER had, tipped me 10 on 34 and sought my manager out to tell him that I was the best and that they'd come back, just to see me!
Rest of the tables were pretty uneventful, but I don't think I got less than 18% on any table.
Then a party of seven rolls in. 5 kids. 2 adults. Right off the bat, I prejudged them. The woman looked just worn from all the kids, the husband too, but they were helpful! She ordered all the food and all the drinks. They ordered a few appetizers, which they didn't eat and I boxed up. 3 kids meals and 2 adult meals and two desserts afterwards. The bill was about 75 dollars.
Now I know what you're thinking, right? I should expect 5 dollars and be happy with that. I was nervous too. Really nervous actually. I pick up the bill holder after they leave and look inside. A perfect 20%- 15 dollars and a little change. THANK YOU! This never happens to me. I'll get 50 bad tables and just when I'm going to throw in the towel, a little ray of sunshine presents itself.